Frequently Asked Questions
Everything you need to know about your BOOX experience.
What is the standard shipping time for BOOX devices?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
Do BOOX products come with a warranty?
Yes, all official BOOX devices come with a one-year limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the device in its original packaging. Please note that a restocking fee may apply to opened items.
Can I install third-party apps from the Google Play Store?
Yes, BOOX devices run on an open Android operating system, allowing you to enable and use the Google Play Store to download your favorite reading and productivity apps.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
How do I receive firmware updates for my device?
Firmware updates are provided over-the-air (OTA). You can check for the latest versions by going to Settings > Firmware Update on your BOOX device while connected to Wi-Fi.